There are two of us, on purpose
Who we are: two people who write and code the software
The person you talk to is the person who builds it. There is no account executive selling you something that somebody else then has to program, and no “team” that is really a subcontractor in another time zone.
The team
Designs and writes the systems. If your project has code in it, it goes through his hands. He is also the one who will tell you no when AI is not the answer.
The first call is with her. She listens to how you work today, tells you whether we can help and what it would cost, without the runaround and without a second meeting to reveal the price.
The method
How we work
Understand first, then build. A week of diagnosis before writing code, because the problem is almost never the one you imagined. A fixed price, not an hourly rate: you know what you will pay before you start, and if the scope grows it is quoted separately and in writing.
A delivery every 7 days. You will never wait two months to see something: every Friday there is something you can open. What we build is yours: domains, accounts and access in your name, and leaving for another provider should never require our permission.
We tell you no. If what you need is solved by a $200-a-month tool, we tell you which one; losing a small project costs less than losing a reputation. And support has a name attached: 6 days a week, 9:00 to 17:00 Central Time, over WhatsApp. We answer ourselves.
The manifesto
The uncomfortable question
We get asked this on almost every first call, usually under someone’s breath. The honest answer is that a system like Kiin does not replace your front desk: it takes the phone off their hands. Confirming, reminding and rescheduling is exactly the part that interrupts them all day; greeting the patient who walks in is not.
If what you are after is cutting staff, there are providers who will promise you that. We will tell you the numbers don’t add up.
Where artificial intelligence helps, and where it doesn’t yet
This is what we do for a living and we will still tell you no half the time. A badly placed agent answers wrong faster, and that is not an improvement.
It works
- Answering the same twenty questions, using your business’s information rather than the internet’s.
- Triaging what comes in: who is asking about price, who is complaining, who wants to book.
- Reading documents and pushing the data into a system, with nobody retyping it.
- Drafting the first version of something a person reviews before it goes out.
Not yet
- Deciding without supervision anything that costs money or affects someone’s health.
- Replacing the person who answers when the customer is already angry.
- Giving information that changes daily when there is no source to read it from.
- Anything where being wrong once in a hundred is unacceptable.
When it does go in, it is grounded in your data with a RAG store, with written limits on what it may and may not answer, with a handoff to a person the moment it leaves the script, and with error review you can read yourself.
The limits
An agency that says it does everything does everything badly.
These are the things we would rather send to someone better at them than we are.
Ad campaigns
We build the page the campaign lands on; the campaign is run by someone who knows that world.
Social media
Neither content nor community management. Not our thing.
Medical records
Kiin is scheduling, not an EMR. That is a decision, not a pending version.
The two of us wrote and programmed this site, with no template and no agency in between, the same way we do with yours. The numbers you see published are the ones honoured in writing; the ones that are missing are missing because we have not measured them yet.
“Pixan” means soul in Yucatec Maya — that is where the name comes from, and the line that closes every page. Kiin, the scheduling product, comes from k'iin: day and sun. They are words from a living language, not decoration: we use them because they name the work well.
If you want to know whether we are a fit, write to us: fifteen minutes and you leave with a number. If we are not for you, we tell you there too.
PixanAI · from Mexico · support Mon–Sat 9:00–17:00 CT
What comes next: fifteen minutes, and you leave with a number.